1, Is it safe to order online?
Yes, we use Paypal to process check out.
2, How long will it take my order to ship?
Most orders are shipped within one business day, depending on the volume of orders, some orders may ship on the second business day.
We ship your order by USPS First-Class Mail (1-3 business days) or Parcel Select(2-9 Business Days)
3, When do I need to refill the lead?
This Auto-feed Pencil, as your write, the pencil lead will continue to extend without needing to clicking or twisting. When the pencil tip move up/down during writing, means that the lead had finished. Replacement lead can be easily replace as just pull out the eraser cap, insert one refill lead into the pencil, cover back the eraser cap and continue to write.
4, Refill troubleshooting
Here is one of our customer message :
Customer: I recently received my order of Magic Pencils and the one I used first worked fine until I was erasing something and when I went to try to write again I noticed the lead had come out too much so I tried to push it back in but it wouldn't go. Next I tried what I do with my conventional mechanical pencils when this happens: I pulled the lead all the way out and tried to re-insert it in the Magic Pencil. The trouble I'm having now is, the lead refuses to advance at all and it won't come back out of the top, either. It's just stuck in the barrel and so the pencil is unusable. Is there anything you could suggest I try to make it work again?
Kelly: I suggest you take another piece of lead and use the lead to push out the lead that is stuck in the barrel. Stop pushing the lead in the barrel when the point of the lead peeks out of the pencil.
Your suggestion worked very well. I'm back in business. :)
Thank you, and I will certainly recommend your products to all my college classmates